Tobradex Eye Ointment

Tobradex Eye Ointment 3.5 g helps relieve eye inflammation, especially when caused by bacterial infections that respond to steroids.

Tobradex Eye Ointment ingredients

Tobradex eye ointment contains:

• Tobramycin: An antibiotic that eliminates bacterial infections in the eye.

• Dexamethasone: A corticosteroid used to reduce inflammation in the eye.

Tobradex eye ointment uses

Tobradex ointment is used to relieve steroid-responsive eye inflammation, such as:

• Conjunctivitis

• Keratitis

• Chronic anterior uveitis

• Corneal injury caused by chemicals, radiation, thermal burns, or penetration by foreign bodies

How to Use Tobradex Eye Ointment?

Apply a small amount of ointment (about a 1.25 cm ribbon) into the affected eye 3 or 4 times daily.

Tobradex Ointment side effects

Tobradex may cause some side effects, such as:

• Eyelid itching

• Eye swelling

• Eye redness

Tobradex eye ointment Contraindications

Tobradex eye ointment should not be used in cases of:

• Hypersensitivity to any of its components

• Herpes simplex keratitis

• Viral diseases of the cornea and conjunctiva

• Fungal infections of the eye

• Mycobacterial eye infections

Warnings and Precautions

• For ophthalmic use only

• Not for intraocular injection

• Prolonged use may lead to elevated intraocular pressure, cataracts, vision disturbances, or secondary eye infections, so the treatment duration should be strictly followed as prescribed by the doctor.

• Consult your doctor before using Tobradex during pregnancy or breastfeeding.

Storage Instructions

• Keep out of reach of children

• Store at a temperature between 2°C and 25°C

• Do not use the ointment after the expiry date printed on the packaging

1-How long will it take for my order to be shipped?

Shipping takes 24 hours within Jeddah and Riyadh and two days for other regions

2-What is the return and exchange policy in the Al-Jawaher online store?

The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange

3-What products are not eligible for return or replacement?

**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.

Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**

4-How can I request a return or replacement?

Contact the number (+966 56 364 9160) on WhatsApp to request a return and exchange.

In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.

After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.

In the event of an exchange request, a new shipping value will be calculated for the new order.

5-What happens if the product arrives damaged or incorrect?

In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.

If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.

6-What happens if the product arrives opened or used?

If the product arrives opened or used, the return request will be denied.

7-What happens if the customer does not receive the order from the shipping company and the product is returned to the shop?

If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.

If the customer wants to re-ship the order, they will need to pay the shipping cost again.**