Return and exchange
The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange
**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.
Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**
Contact the number (6368 856 54 966+) on WhatsApp to request a return and exchange.
In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.
After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.
In the event of an exchange request, a new shipping value will be calculated for the new order.
If the product arrives opened or used, the return request will be denied.
In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.
If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.
If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.
If the customer wants to re-ship the order, they will need to pay the shipping cost again.**