Thealoz Duo Eye Drop 10 Ml

Thealoz Duo Eye Drops 10 ml provides immediate and long-lasting hydration and comfort for the eyes, offering all-day relief. It is used to treat moderate to severe dry eye symptoms.

Thealoz Duo Eye Drops ingredients

Thealoz Duo contains ingredients that help moisturize and protect the eyes throughout the day:

• Trehalose 3%

• Sodium hyaluronate 0.15%

Thealoz Duo eye drops uses

Thealoz Duo is used to relieve moderate to severe dry eye symptoms, such as:

• Redness

• Burning sensation

• Feeling of a foreign body in the eye

Thealoz Duo Eye Drops Dosage

• The usual dose is one drop in each eye 4 to 6 times daily, or as directed by your doctor.

• Wait at least 10 minutes before using any other eye drops.

Thealoz Duo Side Effects

Thealoz Duo may cause some side effects, including:

• Burning or stinging sensation in the eye

• Temporary blurred vision

Warnings and Precautions

Avoid driving or operating heavy machinery after applying the drops, and wait until your vision becomes clear.

Storage Instructions

• Store at a temperature between 8°C and 25°C.

• Do not use the drops after the expiry date.

• Protect from sunlight and moisture.

• The drops can be used for up to 6 months after first opening, after which they should be discarded.

1-How long will it take for my order to be shipped?

Shipping takes 24 hours within Jeddah and Riyadh and two days for other regions

2-What is the return and exchange policy in the Al-Jawaher online store?

The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange

3-What products are not eligible for return or replacement?

**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.

Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**

4-How can I request a return or replacement?

Contact the number (+966 56 364 9160) on WhatsApp to request a return and exchange.

In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.

After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.

In the event of an exchange request, a new shipping value will be calculated for the new order.

5-What happens if the product arrives damaged or incorrect?

In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.

If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.

6-What happens if the product arrives opened or used?

If the product arrives opened or used, the return request will be denied.

7-What happens if the customer does not receive the order from the shipping company and the product is returned to the shop?

If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.

If the customer wants to re-ship the order, they will need to pay the shipping cost again.**