Neocate Dha/Ara Infant Powder 400 GM

Neocate Infant Dha-Ara 400 gm is an amino acid-based nutritional formula, designed as a medical food to be used under medical supervision. It is intended for infants from birth to 12 months of age who suffer from: cow’s milk allergy (CMA) or other allergies.

Benefits and Uses of Neocate Infant Amino Acid Baby Formula with DHA and ARA

• Neocate Infant Formula is specially formulated to meet the nutritional needs of infants with:

• Cow’s Milk Allergy (CMA).

• Multiple Food Allergies (MFA).

• Eosinophilic Gastrointestinal Disorders (EGIDs).

• Food Protein-Induced Enterocolitis Syndrome (FPIES).

• Short Bowel Syndrome (SBS).

• Allergy-related Gastroesophageal Reflux (GER).

• Malabsorption.

• Additional Features:

• Fortified with DHA, ARA that support brain ane eye development, and added nucleotides that present in breast milk.

• Completely dairy-free.

• Free from added soy oil.

• Contains no artificial colors, flavors, or sweeteners.

How to Use Neocate Infant Dha-Ara 400 gm

• To be used only under medical supervision.

• Maintain personal hygiene and sterilize all preparation equipment.

• For standard preparation (20 kcal/oz):

• Add one level scoop (4.6 g) of powder per fluid ounce of water (approximately 30 ml).

• Use only the scoop provided.

• Shake the bottle well until the powder is fully dissolved.

Important Instructions

• Feed immediately after preparation or store in a refrigerator for no longer than 24 hours.

• Once feeding has started, use within one hour and discard any remaining formula.

• Do not microwave or boil the formula to warm it, as it may cause burns.

• This product is intended only for oral or tube feeding – not for intravenous use.

Possible Side Effects

Potential transitional side effects when switching to amino acid-based formulas like Neocate may include changes in:

• Stool color (yellow, green, khaki).

• Stool consistency.

• Frequency of bowel movements.

• Digestion and feeding patterns.

• Gas, discomfort, or fussiness.

• Reflux or spit-up.

These symptoms are generally temporary and are often due to the infant’s adjustment to the new amino acid-based formula. They usually subside as the baby becomes accustomed to the formula.

Precautions and Warnings

• This product must be used under medical supervision. Consult a pediatrician or dietitian before introducing it into your child’s diet.

• Breastfeeding is best and should be continued for as long as possible.

• Do not alter the amount or dosage of formula without medical advice.

• Use only the provided scoop to prepare the recommended amount.

• Prepare only one bottle at a time and feed immediately.

• Ensure proper cleaning and sterilization of bottles and nipples.

• Boil water and allow it to cool to 37°C before preparing the formula.

Storage Instructions

• Store in a cool, dry place, away from excessive heat.

• After opening, reseal the can tightly and use within one month.

Neocate Infant Dha-Ara 400 gm Ingredients

• Base Formula:

• Corn syrup solids.

• Refined vegetable oils (such as: palm kernel oil, coconut oil, high oleic sunflower oil, canola oil).

• Amino Acids (fortified):

• L-Arginine.

• L-Leucine.

• L-Lysine.

• L-Glutamine.

• L-Proline.

• L-Valine.

• L-Threonine.

• L-Phenylalanine.

• L-Tyrosine.

• L-Serine.

• L-Histidine.

• L-Alanine.

• L-Cysteine.

• L-Tryptophan.

• L-Methionine.

• Vitamins and Minerals:

• Iron.

• Zinc.

• Calcium.

• Magnesium.

• Copper.

• Manganese.

• Potassium.

• Phosphorus.

• Sodium.

• Folic acid.

• Biotin.

• Niacin.

• Vitamins A, D3, E, K, B12, B6, B2, B1, C, and others.

• Additional Ingredients:

• Taurine.

• L-Carnitine.

• Nucleotides (such as uridine, adenosine, guanosine, etc.).

• DHA source: C. Cohnii oil.

• ARA source: M. Alpina oil.

1-How long will it take for my order to be shipped?

Shipping takes 24 hours within Jeddah and Riyadh and two days for other regions

2-What is the return and exchange policy in the Al-Jawaher online store?

The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange

3-What products are not eligible for return or replacement?

**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.

Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**

4-How can I request a return or replacement?

Contact the number (+966 56 364 9160) on WhatsApp to request a return and exchange.

In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.

After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.

In the event of an exchange request, a new shipping value will be calculated for the new order.

5-What happens if the product arrives damaged or incorrect?

In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.

If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.

6-What happens if the product arrives opened or used?

If the product arrives opened or used, the return request will be denied.

7-What happens if the customer does not receive the order from the shipping company and the product is returned to the shop?

If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.

If the customer wants to re-ship the order, they will need to pay the shipping cost again.**