Edenorm Free – Moisturizing Eye Drops (Sodium Chloride 5%) 10Ml

Edenorm Free 10 ml is a preservative-free eye drop containing 5% sodium chloride, used to help reduce eye edema.

EDENORM 5% eye drops uses

Edenorm Free eye drops are used to treat eye edema.

Edenorm Free Eye Drops dosage

• Instill one or two drops into each eye 4 times daily or as directed by your doctor.

• Keep your eyes closed for 1–2 minutes without blinking.

• Avoid touching the tip of the dropper to the eye surface during use.

• Wash hands thoroughly before using Edenorm Free drops.

• You may need to squeeze the bottle harder if the solution is nearly finished.

Side Effects of Edenorm Free Eye Drops

No known side effects have been reported with Edenorm Free drops; however, you may experience mild burning or temporary visual discomfort after use.

Warnings and Precautions

• For external use in the eye only.

• Stop using the drops and consult your doctor if you experience any unexpected or severe side effects.

• Do not use Edenorm Free if you are hypersensitive to any of its ingredients.

Ingredients of Edenorm Free

• Active ingredient: Sodium chloride 5%

• Other ingredients: Hydroxyethylcellulose, polyvinylpyrrolidone, polyoxyethylene-polyoxypropylene copolymer, polyethylene glycol, boric acid, disodium tetraborate decahydrate, water for injectable preparations.

Storage Instructions

• Keep out of reach of children.

• Store at a temperature below 25°C.

• Do not use the drops after the expiry date printed on the packaging.

1-How long will it take for my order to be shipped?

Shipping takes 24 hours within Jeddah and Riyadh and two days for other regions

2-What is the return and exchange policy in the Al-Jawaher online store?

The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange

3-What products are not eligible for return or replacement?

**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.

Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**

4-How can I request a return or replacement?

Contact the number (+966 56 364 9160) on WhatsApp to request a return and exchange.

In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.

After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.

In the event of an exchange request, a new shipping value will be calculated for the new order.

5-What happens if the product arrives damaged or incorrect?

In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.

If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.

6-What happens if the product arrives opened or used?

If the product arrives opened or used, the return request will be denied.

7-What happens if the customer does not receive the order from the shipping company and the product is returned to the shop?

If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.

If the customer wants to re-ship the order, they will need to pay the shipping cost again.**