Biosoft Eye Drops

Biosoft Eye Drops 10 ml moisturize the eyes and protect them from symptoms of dryness, such as itching and irritation. They can be used while wearing contact lenses, are preservative-free, and are suitable for sensitive eyes.

Biosoft Eye Drops Ingredients

Biosoft Eye Drops contain 0.2% sodium hyaluronate, which provides natural eye hydration and protects them from dryness, helping to relieve eye irritation and burning.

Biosoft Eye Drops uses

• Biosoft Eye Drops are used to moisturize the eyes and treat symptoms of dryness, such as itching, irritation, or redness, whether caused by dust, wind, screen use, air conditioning, or other factors.

• Biosoft Eye Drops are particularly suitable for sensitive eyes and are preservative-free.

Dosage of Biosoft Eye Drops

• The usual dose is 1–2 drops, 2–3 times daily, or as needed.

• Place one drop on the contact lens before wearing it in the eye, and as needed while the lens remains in the eye.

• Avoid touching the dropper tip to the surface of the eye during use.

• Wait at least 15 minutes before using any other eye drops.

Side Effects of Biosoft Eye Drops

Biosoft Eye Drops may cause some side effects, such as:

• Temporary blurred vision.

Storage Instructions

• Keep out of reach of children.

• Store at a temperature between 15–30°C.

• Discard the drops 3 months after opening the bottle, as well as after the expiry date.

1-How long will it take for my order to be shipped?

Shipping takes 24 hours within Jeddah and Riyadh and two days for other regions

2-What is the return and exchange policy in the Al-Jawaher online store?

The customer has the right to request the return of an order within three days of receiving it; Provided that the product has not been used or opened and that the product is free of any defect or that the products are excluded from return or exchange

3-What products are not eligible for return or replacement?

**A: Products that require special storage conditions, such as refrigerated medications, milk, and baby food, are not eligible for return or replacement.

Deodorants and personal care and feminine hygiene products are not eligible for return or replacement unless the product is defective.**

4-How can I request a return or replacement?

Contact the number (+966 56 364 9160) on WhatsApp to request a return and exchange.

In the event of a return request: After confirmation, a return bill of lading will be issued and sent to the customer so that he delivers it* to the shipping company with the products in their original condition.

After confirming receipt by the shipping company, the process of returning the amount* minus the shipping value will begin within 5-7 business days.

In the event of an exchange request, a new shipping value will be calculated for the new order.

5-What happens if the product arrives damaged or incorrect?

In the event that the wrong product arrives from the shipping company (except for refrigerator medicines, milk, and baby food) or the wrong product arrives from Al-Jawaher Al-Mumayaz Pharmacy, please contact customer service, and after confirming the problem, the amount will be returned to the customer after the product is delivered to the shipping company.

If the problem is confirmed, we will bear the cost of sending the product to the shipping company’s branch via delivery applications, up to a maximum of 20 riyals, if it is confirmed that the shipping company’s branch is very far away.

6-What happens if the product arrives opened or used?

If the product arrives opened or used, the return request will be denied.

7-What happens if the customer does not receive the order from the shipping company and the product is returned to the shop?

If the customer does not receive the order from the shipping company and the product is returned to the shop, the shop will refund the customer's money, minus the shipping cost.

If the customer wants to re-ship the order, they will need to pay the shipping cost again.**